Last updated: 13 October 2026
Gold Point Services (“we”, “us”, “our”) provides AC, electrical, plumbing and civil maintenance services in the United Arab Emirates. This Privacy Policy explains what personal information we collect through goldpointservices.com, how we use it and the choices you have.
Information We Collect
When you request a quote or contact us, we collect the details you choose to give us, which may include:
- Your name
- Phone / WhatsApp number
- Email address
- The service you need and your location (emirate)
- A description of the job and any photos you send us
When you browse the website, our hosting and security systems may automatically record technical information such as your IP address, browser type, device type and pages visited.
How We Use Your Information
- To respond to your enquiry and prepare a quote
- To schedule, carry out and follow up on the work you request
- To contact you by phone, WhatsApp or email about your job
- To keep the website secure, prevent spam and improve its performance
- To meet our legal, accounting and regulatory obligations
We do not sell your personal information, and we do not use it for unrelated marketing without your consent.
How Your Information Is Stored
Quote and contact form submissions are sent to our team by email and stored securely in our website database so we can manage your request. Our website is hosted by a third-party hosting provider that processes data on our behalf under appropriate security measures.
Sharing Your Information
We only share your information when needed to provide our services or when required by law, for example with:
- Our technicians and staff who handle your job
- Service providers that host or support our website and communications
- Government or regulatory authorities where we are legally required to do so
If you contact us through WhatsApp, your messages are also handled under WhatsApp’s own privacy policy.
Cookies
Our website uses cookies and similar technologies that are necessary for it to work properly, to remember your preferences and to keep it fast and secure. You can block or delete cookies in your browser settings, although some parts of the site may not work correctly as a result.
How Long We Keep Your Information
We keep your personal information only for as long as needed to respond to your enquiry, deliver our services and meet legal or accounting requirements. After that, it is securely deleted or anonymised.
Your Rights
Subject to applicable UAE law, you may ask us to:
- Access the personal information we hold about you
- Correct information that is inaccurate or incomplete
- Delete your information where we no longer need it
- Stop contacting you for marketing purposes
To make a request, email us at info@goldpointservices.com.
Security
We use reasonable technical and organisational measures to protect your information from loss, misuse and unauthorised access. However, no website or online transmission is completely secure.
Links to Other Websites
Our website may link to other websites, such as WhatsApp or social media platforms. We are not responsible for the privacy practices of those websites.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please email info@goldpointservices.com or visit our Contact Us page.